Privacy Policy

We collect information you provide directly, information we collect automatically, and information from service providers:

• Account information. When you sign up, we receive your name, email address, and profile picture from your Google account.
• Documents you upload. Medical bills, insurance Explanation of Benefits (EOB) statements, and related documents you provide so we can analyze them.
• Analysis data. The billing details we extract from your documents and the findings, explanations, and recommendations we generate for you.
• Payment information. Payments are processed by a third-party payment provider. We do not collect or store your full payment card details.
• Usage information. Information about how you use the service, such as pages visited, features used, device and browser information, and IP address.

We use the information we collect to provide, operate, and improve the service, including:

• Analyzing your documents and generating your results;
• Creating and managing your account;
• Processing your payments;
• Responding to your questions and providing support;
• Monitoring and improving the service, security, and performance;
• Complying with legal obligations and enforcing our terms.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers. We work with trusted providers who help us operate the service (such as hosting, analytics, payment processing, and AI processing). They access information only as needed to perform their services and are bound by confidentiality obligations.
• Legal compliance. We may disclose information when required by law, regulation, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With your consent. We may share information in other ways when you direct us to.

We take reasonable measures to protect your information, including encryption in transit and appropriate access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials safe.

We retain your information for as long as your account is active or as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your account and associated data, subject to applicable law.

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, export, or delete your data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law. Where your rights are protected by laws such as the General Data Protection Regulation (GDPR) or the California Consumer Privacy Act (CCPA), we will honor them.

We use cookies and similar technologies to understand how visitors use the service, remember preferences, and improve the experience. You can usually disable cookies through your browser settings, though some parts of the service may not function as intended without them.

The service is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

The service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and this policy does not apply to them. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you. Your continued use of the service after changes take effect constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your information, contact us at privacy@clearwell.com.